Shipping Rates
Sunwise® offers FREE shipping on orders over £35.00.
Orders under £35.00 will be charged £5.00 for Shipping.
All orders are shipped on a tracked 1-day delivery service with DHL or Royal Mail.
Please note - we may reach out to you within 2 working days, after your order was placed with additional delivery charges to specific postcodes.
Delivery Service
Orders are shipped Monday to Friday, with any orders received Saturday or Sunday shipped out the following week.
To ensure safe arrival of your Sunwise® sunglasses, all of our shipments are tracked and require a signature upon delivery.
For all Sunwise® orders please allow 1-3 business days before delivery. Tracked and signed for orders are traceable so if you have a query on your order please email support@sunwiseeyewear.com and quote the order number.
Delivery Cut-Off Times
The delivery cut-off time for Next Working Day Delivery is 4:00pm.
Orders placed after 4:00pm will be dispatched on the next working day. For example, an order placed at 9:00pm on Tuesday will usually be delivered on Thursday.
Orders placed over the weekend will be dispatched on the next working day. For example, an order placed on Saturday or Sunday will usually be delivered on Tuesday.
Delivery Tracking
Once your order has been shipped, you'll get an email with your DHL or Royal Mail tracking number. You can use this to track the status of your order.
If you cannot locate your tracking email, please check your spam or junk folders before contacting us.
If you experience any issues tracking your parcel, please contact our support team and we will be happy to help.
Working Days
A working day includes Monday to Friday and excludes Bank Holidays.
Please note that compensation cannot be offered for delayed deliveries, including situations where time has been taken off work to receive an order.
If you anticipate difficulties receiving your order at a residential address, we recommend selecting an alternative delivery address during checkout.
If you need to amend your delivery address after placing your order, please contact our customer service team as soon as possible. Please note that changes after dispatch may affect delivery times.
Public holidays
Orders placed on a public holiday will be despatched within 5 working days. If the delivery date falls on a public holiday, the delivery will be made the next working day.
International Shipping
We sadly no longer offer international delivery. Apologies for any inconvenience.
Damaged or incorrect orders
We aim to ensure your order arrives in perfect condition but occasionally things do go wrong. If your order arrives with obvious damage to the packaging, please do not accept the goods from the courier.
If the item(s) ordered within the package are found to be defective, damaged, or not the items ordered, please refer to the instructions on the Returns Policy page.
Returns
For information about returns, and to request a return please visit our Returns Policy page.
Failed Deliveries
If the courier is unable to complete delivery because nobody is available at the address, a calling card may be left and redelivery attempts may be made.
If no contact is made with the courier after multiple delivery attempts, the parcel may be returned to us and additional delivey charges could re-apply for re-dispatch.
We reserve the right to refuse delivery if important access restrictions have not been disclosed prior to dispatch, including narrow acess routes, restricted parking, upper-floor deliveries without lift access or other conditions that could affect safe delivery of heavier EV charging equipment.
If the delivery company determines access is unsafe or unsuitable, you may be offered kerbside or ground floor delivery only. Failed delivery charges imposed by the courier may be passed on where applicable.
*Republic of Ireland postcodes are unavailable for delivery on selected products. Please contact us for further information or alternative arrangements.